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1、Enddatesandspecificactionsinaroutinerequestlettershouldbeplacedinthe()

A、body.
B、enclosurenotation.
C、introduction.
D、closing.

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2、Whichofthefollowingwouldbethemosteffectiveclosingstatementinaroutineactionrequestletter?()

A、PleasesendacontractforheatingandventilationworkbyApril1toallowinstallationtobeginbyApril15.
B、ThankingyouinadvanceforsendingacopyofthecontractforinstallationofanewHVACsystembyApril1.
C、Wehopeyoucangetourworkcompletedinatimelymanner.
D、Iwou

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3、Inconcludingyourdirectreplyletter,youshould()

A、signoffwithafamiliarexpressionsuchas”IfImaybeoffurtherassistance,pleasedon’thesitatetocallme.”
B、omityournamebutincludethecompanynameinthesignatureblock.
C、avoidrepeatingtheinformationprovidedorreferringtoitsuse.
D、providespecificsiffurthe

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4、Kimisfollowingthethree-partplantowriteadirectclaimletteraboutaproblemwithherdigitalcommunicationservicebundle.Whatshouldsheputinheropening?()

A、Detailsoftheadjustmentshedesires
B、Acleardescriptionofthedesiredaction
C、Agoodwillstatementandenddate
D、Anexplanationofthenatureofherproblemwiththedigitalcommunicationservicebundle

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5、Whichofthefollowingisthemostappropriateopeningforanadjustmentlettergrantingaclaim?()

A、Theenclosedcheckfor$78,whichcoversthecostofyourdinner,demonstratesourdesiretosatisfyourcustomersandearntheirconfidence.
B、ThankyouforyourletterofNovember16describingyourbaddiningexperiencewithuslastweeken
D、
C、Weareverysorrytohearthatyourme

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6、Toencourageapositiveresponsetoyourrequestforaction,considerconnectingyourappreciationintheclosingtoastatementdevelopingsenderbenefits.()

A、True
B、False

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7、Ifyouusee-mailtorespondtoaninquiry,checkfactscarefullybecauseyoure-mail,likeanydocumentwrittenforyourcompany,isconsideredalegallybindingcontract.()

A、True
B、False

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8、Beginadirectclaimletterwithadescriptionofyourpreviousexperiencesasafaithful,happycustomer.()

A、False
B、True

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9、Intheclosingparagraphofanadjustmentletter,itisinappropriatetomentionanotheroneofyourcompany’sproductsorservices.()

A、True
B、False

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10、Whichofthefollowingsentencesbestfocusesontheaudience?()

A、Allsentencesarefocusedontheaudienceratherthanthesender.
B、Youcanhelpusbysendingusyourpaymentimmediately.
C、Weareverypleasedtohaveyouasournewestcustomer.
D、Registernowtolockinyourpreferredtraveldates.

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