1、What should the room attendant do when the luggage arrived at the floor before the team gusts live in the rooms:
A、Take the luggage to a safety place
B、Open the doors
C、Check the room numbers and deliver the luggage one by one
D、Check the luggage
2、Which is not in the same class of word with ”towel rack”:
A、Sofa
B、Bathtub
C、Washing basin
D、Toilet
3、What should the room attendant say when knock on the guest’s door:
A、I’m room attendant.
B、Housekeeping.
C、Housekeeping. May I come in?
D、Is there anybody inside?
4、Which is NOT included in the personal laundry service for the guests:
A、Shoe shining
B、Laundry
C、Replacement
D、Pressing and ironing
5、What personalized housekeeping service can help the guests who is afraid of oversleeping:
A、turn-down service
B、laundry service
C、room service
D、morning call service
