1、What is the FB Department responsible for?
A、Maintaining accurate files on all reservations
B、The food and drink that the guests will consume during their stay
C、Waking the guest up on time the next morning
D、Communicating with staff throughout the night
2、Which statement is NOT used when acquiring dining information on reservation calls:
A、When should we expect you, Madam?
B、When would you like your table, Miss?
C、For how many people, sir?
D、Can I get another beer for you?
3、What should be done first when there are no available times for the guest to make a reservation:
A、Ask the guest if he needs directions or a taxi to bring him out.
B、Suggest the guest to dine elsewhere.
C、Ask the guest if another time or date would work for them.
D、Ask the guest to find another restaurant by himself.
4、It is necessary to occasionally overbook NOT because:
A、The restaurant wants to ensure there will be no empty tables on busy nights
B、Sometimes guests do not show for their reservation.
C、The restaurant wants to make an impression of being popular and busy.
D、Guests may cancel their reservation
5、Which comes the first in the procedure of offering Chinese style FB service:
A、Recommending Chinese liquors and Chinese style dishes.
B、Presenting the Chinese menu and beverage list.
C、Confirming the details of the orders.
D、Showing the guests to the table and have them seated.
