1、Agood mastery of grammar of one language can guarantee a successful communication.
A、对
B、错
2、Long before writing was developed, welearned to speak first.
A、对
B、错
3、There should always be an attachment at the end of a business memo.
A、对
B、错
4、Arecommendation reportis torecommend something to others.
A、对
B、错
5、Which is not verbal communication?
A、Discuss an issue in a group
B、Chat with your leaders and colleagues
C、Greeting with a smile
D、Leave a message
6、________ refers to anything that distorts the message the source encodes.
A、Context
B、Message
C、Noise
D、Source
7、It is a universal truth that language is ____ by culture and in turn it ______ culture.
A、determined, reflects
B、influenced, reflects
C、displayed, influences
D、shaped, influences
8、Why should we take notes during a business call?
A、Listen attentively
B、Serves as a record to take follow-up action
C、Reflect on the call
D、Report on the call to someone else
9、How can you identify your audience in preparing a business presentation?
A、Appearance
B、Occupation
C、Age
D、Interest
10、Before making a business call, what kind of questions can you reflect?
A、Do you need to get information?
B、Do you need to report to your boss?
C、Do you want to sell something, or convince the person of an idea?
D、Do you need to ask for the person’s help or support?
