1、A successful reception starts well if you can make conversation smoothly with visitors.
A、错
B、对
2、Which of the following is not the key element of a message
A、name of the caller
B、time
C、telephone number
D、place of your writing
3、As a receptionist,looking afrer visitors in your company is part of your job.
A、对
B、错
4、Which of the following is not the mian steps of receiving visitors at airport?
A、making a schedule for the visitor
B、gettinging to the airport on time
C、writing a welcome card
D、reserving a hotel for the visitors
5、offer to take a message when the caller is not available.
A、对
B、错
6、You can introduce the city to the visitor when first meeting visitor.
A、对
B、错
7、Keep the conversation short and to the point when making a phone call.
A、对
B、错
8、While taking message, we should write down all details.
A、错
B、对
9、If you are to receive a visitor at the airport , you shold read his schedul beforehand
A、对
B、错
10、If you are working the reception desk, how to ask the name of the visitor?
A、What is you name ?
B、Can I have your name,please?
C、Your name is ?
D、Is your name XXX?
